Refund and Returns Policy

Welcome to Ayushman Herbal.

At Ayushman Herbal, customer satisfaction is important to us. Please read our Refund & Returns Policy carefully before making a purchase.


Returns

Due to the nature of herbal and wellness products, we only accept returns under the following conditions:

  • The product received is damaged during transit.
  • The wrong product has been delivered.
  • The product is expired at the time of delivery.
  • The product seal is broken or the item is defective upon delivery.

To be eligible for a return:

  • You must notify us within 48 hours of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase and photos/videos of the damaged or incorrect product are required.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products.
  • Products with damaged or missing original packaging.
  • Products returned after 48 hours of delivery.
  • Products purchased during promotional or clearance sales (unless damaged or incorrect).

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method within 5–7 business days.
  • Processing times may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be transferred to the customer’s bank account after the required details are verified.


Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.


Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been shipped, it cannot be cancelled.
  • If a prepaid order is cancelled before dispatch, the refund will be processed within 5–7 business days.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product).


How to Request a Return

Please contact our customer support with:

  • Order ID
  • Full Name
  • Contact Number
  • Reason for Return
  • Photos or videos of the product (if applicable)

Contact Us

Ayushman Herbal

🌐 Website: https://ayushmanherbal.com

📧 Email: info@ayushmanherbal.com

📍 Address: New Delhi, India.